Customer Service Representative

JENRAY PRODUCTS INC•Brookfield, CT

About The Position

We are a fast-paced manufacturing company specializing in fragrance and air care products, supporting a diverse range of customers from emerging brands to established companies. We are seeking a reliable and detail-oriented Customer Service Representative to support the day-to-day flow of customer orders and internal operations. This role is critical to maintaining accurate order processing and coordination across our production, planning, and warehouse teams. The position offers hands-on training and the opportunity to grow into a more involved role over time as you develop a deeper understanding of our systems and operations. General Description: The Customer Service Representative is responsible for the day-to-day handling of customer orders, including order entry, verification of requirements, coordination with internal teams, and support of shipment and invoicing processes. The role ensures that all necessary information, including specifications, labeling requirements, scheduling requirements, and shipping information, is accurately captured and communicated to Production, Planning, and Warehouse teams for accurate order fulfillment. This position helps to facilitate and execute shipments, creates invoicing and shipment documentation, and delivers invoicing to customers. This position also performs general clerical, administrative, and receptionist duties. The Customer Service Representative also helps with basic project development duties such as capturing accurate order/product specifications, facilitating graphics and proofing submissions, and responding to pricing inquiries.

Requirements

Must have a high school diploma or greater
Must speak English.
Basic computer skills and knowledge of Microsoft Office, email, file management, etc.

Nice To Haves

Bachelor’s Degree is a plus
Bilingual Spanish is a plus.
Customer Service experience is a plus.
Experience with automated CSR systems, WooCommerce, Hubspot, etc is a plus.

Responsibilities

Works closely with existing team members to learn and replicate current order processing and customer service workflows.
Manages multiple orders, tasks, and priorities in a fast-paced environment.
Receives orders from customers
Responds to customer inquiries
Assists with new product and order setup by capturing customer requirements and specifications
Coordinates artwork submissions and proofing with customers and vendors as needed
Verifies order requirements and specifications
Enters and processes Sales Orders to generate detailed Work Orders
Assists with purchasing related tasks as needed
Ensures Production Team receives accurate order details, specifications, labeling requirements, and shipping information necessary for fulfillment
Communicates required scheduling and delivery timelines to Production to support on-time fulfillment.
Receives and processes customer feedback
Helps to build good customer relations
Provides administrative, secretarial, and clerical support to the Management Team
Performs shipping, invoicing, and shipment documentation tasks.
Assists with sales and marketing related administrative tasks as necessary.
Performs general administrative and office support tasks as needed
Works with management on continual process improvement