Experienced Customer Service Rep - Onsite Position

ARCH•Warren, MI

5d•Onsite

About The Position

Precision Cutting Tool Manufacturing company looking for a Customer Service Representative to work in our Warren location. This is a full-time position, Monday through Friday, from 9:00 am to 6:00 pm. The role involves interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Requirements

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Job Knowledge - Exhibits ability to learn and apply new skills; uses resources effectively.
Problem Solving - Identifies and resolves problems in timely manner; gathers and analyzes information skillfully.
Conflict Resolution - Confronts difficult situations; keeps emotions under control.

Responsibilities

Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.