Customer Service Representative
AmeriVet•Millstadt, IL
•Onsite
About The Position
We are looking for a Customer Service Representative to join our team at Mon-Clair Animal Hospital. We are looking for someone who has experience working with the public, great communication skills over the phone as well as in person. We prefer you have experience in a veterinarian office. You must be a fast learner with our software program, and willing to adapt and learn a new program, when that time comes.
Requirements
- Experience working with the public
- Great communication skills over the phone as well as in person
- Fast learner with our software program
- Willing to adapt and learn a new program, when that time comes
Nice To Haves
- Experience in a veterinarian office
Responsibilities
- Greeting clients as they arrive
- Checking them into the system
- Rooming the client and pet, if techs are busy
- Answering phone calls
- Checking voicemails
- Checking emails
- Preparing estimates
- Collecting payment at the time of service
- Refilling medications
- Preparing for the next day
- Confirming appointments if they are not confirmed thru reminders
- Helping with in house cleaning
- Handling deposits
- End of day closing and reports
- Occasionally hands on with the pets, to help a tech
Benefits
- Tailored development programs
- Mentorship
- Career pathing
- Competitive pay
- Performance bonuses
- 401(k) matching
- Student loan assistance
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Mental health resources
- Generous paid time off
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
