Customer Service Representative

Boston School • Randolph, MA

20d • Onsite

About The Position

At Boston School of Music Arts, we've won area awards for providing excellent music education and positive experiences for families for over 15 years, with a highly supportive, positive working environment for our team. Join us, and find out what makes working at BSMA special. As Customer Experience Representative, you'll be part of a team that is the first point of contact in-person, by phone, email and text with our families. The position includes contact, scheduling, sharing information on BSMA programs and events, registering students, welcoming students, maintaining space presentation and communicating with families to ensure a great, positive experience. Will also be present at major performance events to assist with event details, and again, to ensure a great experience. May perform other admin duties and projects, as assigned. There are two new positions available at our Dorchester and Randolph locations. Schedule 1: Monday-Thursday, plus Saturdays M-T 2-8:30, W-Th 3-9, Fri Off, Sat 8:30-4, occasionally sub for other team members. Schedule 2: Tuesday-Saturdays T 2:00-8:00, W-Th 2:30-8:30, Fri 1:30-7, Sat 8:30-4, occasionally sub for other team members.

Requirements

• Must be 21 years of age or older.
• At least 2 years' experience in Customer-facing restaurant (front of house), hospitality, or retail.
• Competent with Google office products, Email, digital calendar management and CRM software.
• Must be fluent/competent in English, both spoken and written.
• Very organized.
• Available to work afternoon to evenings and weekends.

Nice To Haves

• Canva experience a plus.
• Competency/Fluency with Spanish, Haitian Creole, Vietnamese a plus.
• No college degree required.
• No previous music school admin experience required.

Responsibilities

• Be the first point of contact in-person, by phone, email and text with families.
• Handle scheduling.
• Share information on BSMA programs and events.
• Register students.
• Welcome students.
• Maintain space presentation.
• Communicate with families to ensure a great, positive experience.
• Assist with event details at major performance events.
• Perform other admin duties and projects, as assigned.

Benefits

• Supplemental Health and Life
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Paid time off
• Training & development
• Vision insurance
• Highly Supportive Work Environment
• Training
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed