Customer Service Representative

Bosma Industries for the Blind Inc•Indianapolis, IN

9d•Hybrid

About The Position

This is a Temp-to-Hire position. Candidates must live within commuting distance of our NW Indianapolis office and be able to work on-site at least 3 days per week. The role involves providing exceptional Customer Service, including basic Customer Service functions and customer support.

Requirements

Ability to perform all basic Customer Service functions.
Ability to complete assigned tasks accurately and in a timely manner.
Professional written and verbal communication skills.
Proficient or has the ability to quickly learn technology/software used in the day-to-day operation of the Customer Service department, including Microsoft Word, Excel, G-Mail, Salesforce, EDI, and internet navigation.
Ability to learn Bosma Enterprises' product and service offerings and follow standard operating procedures (SOPs) and business practices.
Ability to prioritize workload in a demanding business environment.
Ability to establish and build effective relationships with coworkers, customers, and other stakeholders.
Ability to handle files and data with discretion.
Self-starter who is an adaptable team player and capable of multi-tasking with little or no supervision.
Ability to meet or exceed tight project deadlines.

Nice To Haves

A minimum of two years' experience in Customer Service and knowledge of Salesforce or another customer relationship management (CRM) software is preferred.

Responsibilities

Perform all basic Customer Service functions.
Process all integrated and non-integrated EDI orders, including answering inquiries and resolving EDI errors.
Provide monthly CABVI reports to CABVI and the Customer Service Manager.
Acknowledge, process, and resolve all customer claims.
File pertinent claims with the freight forwarder/carrier in an attempt to recover costs of damages/losses.
Provide daily and monthly number reports to the Executive Vice President.
Use technology, including Microsoft Word, Excel, Gmail, Salesforce, EDI, and internet navigation, to perform job duties daily.
Assure work is done accurately, in a timely manner, and conforms to industry-accepted best practices.
Utilize knowledge of Bosma Enterprises' products and services to solve customer problems.
Keep all department files current.
Collaborate and communicate with customers, staff, and other stakeholders in a professional and positive manner.
Maintain basic competence of all Customer Service core functions to provide back-up when needed.
Suggest process improvements to better Bosma Enterprises' evolving mission-driven business.
Handle data and sensitive information with the highest level of discretion.
Report any departmental concerns to the Customer Service Manager.
Perform other duties as assigned.