Customer Service Representative Logistics Fre

Peterson Farms Inc•Hart Township, MI

10d•Onsite

About The Position

Primary responsibility is acting as a liaison between customers and our company; while performing duties assisting with order entry, invoicing, account questions, production data entry, invoicing, billing, schedule delivery appointments, logistics, and other queries.

Requirements

High school diploma or equivalent preferred
Proficient in Microsoft Excel.
Excellent communication skills.
Strong ability to multi-task.
Knowledge of temp controlled freight.
Knowledge of DOT e-log laws.
Good data entry skills.
Strong ability to quickly solve problems.
Teamwork skills for working with multiple departments.
Requirement to be on call during nights and weekends.

Nice To Haves

Team Orientation
Develops Technical Competence
Attention to Detail
Takes Personal Responsibility in Individual Contributor Role
Practical Intelligence
Reliability/Dependability
Safety Awareness
Good Manufacturing Practices/Food Safety
Respects Diversity
Adaptability
Positive Working Relationships
Focus

Responsibilities

Create warehouse releases and send them to OCFS.
Enter loads onto JVC sheet.
Enter orders onto appointment sheet.
Build dry loads
Perform general office duties such as filing, answering telephones, and handling routine correspondence.
Assist with placement of orders, revisions or cancellations and effectively communicate with Production Staff.
General support to Accounts Receivable Specialist(s) such as processing invoices and assisting with invoice collections.
Communicate with Sales Manager(s) and Customers pertaining to account questions.
Accurately enter data from production into inventory software.
Schedule delivery appointments by working closely with the Transportation Manager and with the Customers Traffic Department(s).
Work with Customer Service Manager to ensure proper customer service is being delivered.
Additional duties as assigned.