Customer Service Representative
About The Position
As a member of Exalt’s Customer Service team, you will be the first touchpoint for our clients on a daily basis. We support online orders, custom designs, and phone orders across various product lines. Once we receive the order, our Client Support team preps the job to be submitted to our production facility for fulfillment. As a Senior Customer Service Representative, Exalt Printing is looking to hire the future leaders of our Customer Service team. Joining Exalt’s team opens new doors to your career at a company that is committed to employee growth and empowerment. We have never been so excited for our future and hope you will join us.
Requirements
- Attention to detail
- Communicating clearly (written and verbal)
- Organization and time-management
- Driven by continuous improvement and knowledge expansion
- Proactivity and ability to work independently
- Ability to commute/relocate: Carrollton, TX 75006: Reliably commute or planning to relocate before starting work (Required)
- Ability to Commute: Carrollton, TX 75006 (Required)
Nice To Haves
- Commercial Printing: 2 years (Preferred)
Responsibilities
- Engage clients on new order requests
- Ensure order is presented correctly for the production team
- Understand and assist in resolving customer concerns
- Communicate with various departments on any special requests regarding new orders
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
- On-the-job training
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1-10 employees
