Customer Service Representative (Flexible Working Hours)

Destination Pet, LLC • Santa Fe, NM

5d • $18 - $19 • Onsite

About The Position

Destination Pet is seeking a Customer Service Representative to join their team. This role is responsible for making every client feel like a VIP (Very Important Pet-parent). The ideal candidate will be a people-person and a pet-person, with strong communication skills and the ability to handle multiple tasks simultaneously. Destination Pet offers a variety of services including day care, boarding, grooming, training, and veterinary services, with a focus on providing best-in-show care and making pets feel at home.

Requirements

• Must be a people-person and a pet-person.
• Solid communication skills (phone, in-person, email).
• Ability to handle multi-line phones and computer systems.
• Ability to remain cool under pressure and maintain professionalism.
• Problem-solving skills.
• High school diploma or equivalent required.
• Must be able to lift 40 lbs.
• Availability on evenings, weekends, and holidays required.
• Exposure to cleaning supplies, pet hair, and "accidents" is part of the gig.

Nice To Haves

• Previous experience in customer service or retail.
• 1+ year of customer service experience preferred.

Responsibilities

• Welcoming pet parents and their furry VIPs.
• Answering phones and multi-tasking.
• Touring new clients through the facility and selling services.
• Ensuring up-to-date vaccinations are on file.
• Managing check-ins and check-outs with efficiency and a personal touch.
• Handling cash, cards, and balancing the end-of-day cash drawer.
• Responding to complaints with patience and professionalism.
• Escorting pet guests to and from their enclosures.
• Keeping the lobby clean and welcoming.
• Supporting other team members whenever needed.
• Other duties as assigned.

Benefits

• Telehealth
• 401k
• Pet Insurance
• Access to earned wages anytime with DailyPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED