Customer Service Representative (Fife, WA)
About The Position
Murrey’s Disposal, a Waste Connections company, is hiring a dependable, customer-focused Customer Service Representative (CSR) in Fife, WA. This role is a great fit for individuals who enjoy working with systems, staying focused in a fast-paced environment, and improving performance over time while supporting a team. The position is office-based, offering a stable and team-oriented environment with long-term career growth potential. Waste Connections values employees who demonstrate reliability, safety, respect, and a commitment to quality work, encouraging applications from individuals with transferable skills and non-traditional career paths.
Requirements
- High school diploma or equivalent preferred
- Two (2) years of customer service experience or transferable experience from a customer-facing role
- Comfortable with MS Word, Excel, email, and navigating internal systems
- Strong typing (including 10-key), organization, and documentation skills
- Clear communication, problem-solving, and team collaboration abilities
- Comfortable working on a computer most of the day using a keyboard, mouse, and headset
- Ability to stay focused during repetitive or back-to-back tasks without sacrificing accuracy
- Ability to track personal performance, hit daily goals, and improve consistently
- Ability to communicate clearly, multitask across several windows, and keep calm under pressure
- Ability to work well in a close-knit team, sharing information and supporting others when it’s busy
Nice To Haves
- Experience in call centers, retail, hospitality, dispatch/logistics, administrative support, or other fast-paced digital environments where attention, systems navigation, and customer communication are essential.
Responsibilities
- Support customers by phone and in person to set up, modify, or discontinue service
- Navigate multiple systems to enter and update customer information accurately
- Resolve issues by collaborating with internal departments (service, dispatch, billing)
- Process account actions: contracts, charges, deposits, address changes, discontinuance orders
- Promote goodwill through professional, respectful communication that builds long-term relationships
- Meet productivity and quality goals in a structured, high-call-volume setting
- Educate customers on available or additional services when appropriate
- Cover reception or front desk as needed to support the team
Benefits
- medical insurance
- dental insurance
- vision insurance
- flexible spending account
- long-term disability insurance
- short-term disability insurance
- life insurance
- 401(k) retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
