Customer Service Representative

LATICRETE International•Corona, CA

5d•Onsite

About The Position

At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut’s top family-owned companies in 2017! We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!

Requirements

High School Diploma or equivalent required.
2+ year of experience in professional Customer Service environment.
Intermediate to advance knowledge of MS Office (Word, Excel, Outlook).
Strong attention to detail.
Demonstrated ability to resolve or assist in the resolution of complex customer problems.
Ability to understand and interpret written/verbal instructions, rules, materials and reports and appropriately apply what is learned to specific situations.
Demonstrated ability to show understanding, tact, empathy and concern while developing long-term relationships. Able to deal with people who are difficult and/or distressed in a variety of situations
Ability to multi-task while maintaining accuracy and quality.
Ability to prioritize tasks based on business needs.
Excellent Oral and Written communication skills.

Nice To Haves

AS Degree preferred
1+ years of JD Edwards experience preferred.
Spanish language skills a plus.

Responsibilities

Data entry of orders.
Process credits/debits and RMA’s.
Provide shipping paperwork.
Providing order status updates, look-up part numbers and proof of delivery as requested by customers.
Efficiently manage inbound phone queue to ensure inbound customer calls are handled timely with minimum hold times and/or transfers communicating professionally with internal and external customers.
Follow established processes and procedures and demonstrate personal ownership and accountability for tasks and follow through.
Ensure that orders entered as being shipped as needed by running report of past due orders entered.
Provide day-to-day support to meet customer needs and requirements.
Provide customers with accurate information on stock availability, backorders, shipping and verification of accurate pricing.
Keep organized electronic records as required for all transactions.
Participate in special projects and assignments as needed.