Overnight Customer Service Representative Bilingual Preferred

PLS•Columbus, OH

10h•$13 - $15•Onsite

About The Position

Customer Service Representatives (CSRs) are the primary point of contact with our customers and are the “face” of PLS. They are accountable for delivering superior customer service and educating customers on company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. PLS is a leading retail provider of financial services, offering convenient financial products and services through over 200 financial service centers in 12 states.

Requirements

Ability, willingness, and comfort to engage with customers
Strong verbal communication
Ability to offer products and services to customers based on their needs
Exceptional attention to detail and ability to multi-task
Professional appearance and demeanor
Must be honest and have integrity
Able to work flexible hours, including early morning, evenings, weekends, and holidays
English fluency is required

Nice To Haves

Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
English/Spanish bilingual is a plus

Responsibilities

Providing outstanding customer service to ensure repeat business
Educating our customers on our products and services
Ensuring all transactions are completed in compliance with federal, state, and local regulations
Following company policies and procedures
Maintaining a balanced cash drawer
Completing all transactions accurately, including cash handling
Using our point-of-sale system to access information and process transactions
Resolving customer complaints or referring complaints to the Store Manager for resolution
Helping to maintain a neat and clean store environment for our customers and team members
Performing other duties as instructed by management