Customer Service Representative

AMMEGA•Reading, PA

17d•Onsite

About The Position

The Customer Service Representative (CSR) role is situated within a manufacturing environment, with a primary focus on order management, customer support, and cross-functional coordination. The ideal candidate will be responsible for processing customer requests, managing sales orders, and acting as a liaison between customers and internal departments such as Sales, Engineering, and Product Management. This role requires maintaining product knowledge, building strong customer relationships, and meeting departmental performance targets. Additionally, the CSR will handle returns, credits, customer complaints, and support other assigned projects.

Requirements

2+ years of B2B customer service experience or a college degree.
Strong verbal and written communication skills.
Strong math, analytical, and technical aptitude.
Ability to work independently and collaboratively.
Experience with Salesforce (CRM).
Experience with D365 (ERP/MRP).
Experience with order management systems.
Proficiency with Microsoft Windows-based software.
Authorization to work in the United States.

Nice To Haves

Manufacturing industry experience.
Spanish bilingual skills.
Commitment to continuous learning and product expertise.
Adaptability and resourcefulness in a dynamic environment.

Responsibilities

Process customer quote requests and purchase orders.
Convert quotes into sales orders.
Coordinate with Sales, Engineering, and Product Management on technical and commercial inquiries.
Provide customers with product information and transaction support.
Maintain knowledge of products, pricing, policies, and procedures.
Build strong customer relationships to increase loyalty and repeat business.
Meet departmental KPIs and performance targets.
Handle returns (RGAs), credits, and customer complaints.
Support additional projects and responsibilities as assigned.