Customer Service Representative - Builder's Wholesale Flooring

Artisan Design Group, LLC•Charlotte, NC

5d•Onsite

About The Position

Looking for a Customer Service Representative who will partner with and ensure the long-term success of our business. Works to resolve issues accurately and efficiently. Will ensure excellent service standards and maintain high customer satisfaction.

Requirements

Excellent customer service skills
Strong computer skills (Outlook and phone experience is a plus)
Strong written and verbal communication skills
Proven organizational skills in working with customers and team members
Exceptional attention to detail both in verbal and written forms
Ability to multi-task and manage multiple priorities
Self-motivated, results oriented, and accountable
High school graduate & some College
General computer knowledge

Nice To Haves

Outlook and phone experience

Responsibilities

Interacting with customers, field Inspectors, and homeowners.
Manage emails and phone calls
Schedule repairs and inspections as needed
Resolving customer service issues (Scheduling Appointments)
Data entry (RFMS)
Daily email and phone communication with customers, field inspectors and homeowners.
General administrative tasks, team support, and solving service issues.