Customer Service Rep(02784) - 6613 Cermak Rd

Domino's Franchise • Berwyn, IL

2d • Onsite

About The Position

The Customer Service Representative role involves direct interaction with customers via telephone, electronic means, or face-to-face. Responsibilities include having a thorough knowledge of the menu, handling and resolving customer inquiries and complaints, maintaining a positive demeanor, assisting with food preparation, and ensuring the cleanliness of the store's front area. Training, including orientation, is provided on the job. Key skills required are strong communication abilities for processing orders, accurate and quick mathematical skills for transactions, good motor coordination for order entry, and the ability to use a computer keyboard or touch screen. The ideal candidate is clean-cut, personable, outgoing, energetic, dependable, reliable, punctual, prompt, responsible, a quick learner, and self-motivated.

Requirements

• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person on our touch screen computer system.
• Must have a clear and upbeat speaking voice when communicating with customers.
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.
• Clean Cut & Personable
• Outgoing & Energetic
• Dependable, Reliable & Punctual
• Prompt & Responsible
• Quick Learner & Self Motivated

Responsibilities

• Deal directly with customers either by telephone, electronically or face to face.
• Have a memorized knowledge of our menu.
• Handle and resolve customer inquiries and complaints.
• Smile both over the phone and when face to face with all customers.
• Help in preparing of food products.
• Clean, sweep and help keep the front of the store clean.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed