Customer Service Representative
About The Position
Serves as the primary customer service contact within Intake. Assists the Clinical Referral Specialist and the Manager in ensuring the effective communication between Intake staff and referring physicians, acute care hospitals, skilled nursing facilities, patients, families, Agency staff, Liaisons, and other referral sources. Utilizes and promotes use of excellent customer service skills when working with internal and external customer service sources. Responsible for promoting teamwork with all members of the healthcare team. Performs all duties in a manner consistent with St. Luke’s mission and values.
Requirements
- High school diploma or equivalent with successful completed course work or equivalent experience in medical terminology and/or working in a healthcare environment.
- Customer service background via telephonic communications required.
Nice To Haves
- Minimum of one year experience working in a health care environment preferred.
Responsibilities
- Serves as the primary customer service contact within Intake.
- Assists the Clinical Referral Specialist and the Manager in ensuring the effective communication between Intake staff and referring physicians, acute care hospitals, skilled nursing facilities, patients, families, Agency staff, Liaisons, and other referral sources.
- Utilizes and promotes use of excellent customer service skills when working with internal and external customer service sources.
- Responsible for promoting teamwork with all members of the healthcare team.
- Performs all duties in a manner consistent with St. Luke’s mission and values.
Benefits
- Day one benefits package
- Pension Plan & 401K
- Competitive compensation
- FSA & HSA options
- PTO programs available
- Education Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
