CSR - Full Time

Ace Careers Website • Tacoma, WA

6h • Onsite

About The Position

This is a full-time Customer Service Representative position. The role involves assisting with office duties, including answering phones and emails. Responsibilities include assisting customers with using pay stations or automated ticketing equipment, obtaining receipts, and processing credit card payments. The representative will also assist customers with locating vehicles, directing them to parking areas or spaces using hand signals or flashlights, and resolving customer requests, questions, and complaints. A key aspect of the role is actively looking for ways to assist customers.

Requirements

• Must be able to stand and walk up to 8 hours per shift.
• Must be able to speak clearly, distinctly, and effectively using tact and diplomacy.
• Experience dealing with irate customers and resolving customer issues and/or complaints.
• An outgoing and enthusiastic personality.
• Willingness to do whatever it takes to earn a “Thank You.”

Responsibilities

• Assist with office duties, including answering phones and emails.
• Assisting customers’ with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment.
• Assisting customers with locating vehicles.
• Directing customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
• Resolving customer requests, questions, and complaints.
• Actively look for ways to assist customers.

Benefits

• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday for full-time and part-time employees
• Discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed