Customer Service Representative

Highland Square Mustard Seed Market and Cafe • Akron, OH

13d • $15 - $16 • Onsite

About The Position

Provides exceptional customer service acting as a liaison between the store, its customers and associates. Resolve customer concerns and provide product and operational information as needed. Exercises multitasking abilities to support department operations through cashiering and bagging responsibilities.

Requirements

• 1+ years of Customer Service Experience is required
• 6+ months of Cashiering or Cash Handling experience is required
• Interpersonal Skills
• Basic Math Skills
• Ability to Problem Solve
• Ability to answer and field phone Calls
• Basic Computer Skills
• Cash Handling Skills
• Verbal Communication Skills
• Ability to work independently
• Ability to Multitask
• Strong Attention to Detail
• Ability to work with a team
• Ability to operate Cashier Equipment

Responsibilities

• Provide excellent customer service to internal and external customers
• Execute proper cash handling and payment processing in accordance with company policies and procedures
• Reliably conduct the checkout responsibilities of a cashier in accordance with company policy and procedures
• Resolves customer product issues through returns, refunds, and exchanges as situations demand
• Fields phone calls and operates phone tree in accordance with IT standard operating procedure
• Monitors and utilizes shared CSR email account to communicate necessary information and stay informed on company communications
• Performs Customer Service desk duties as needed
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed