Customer Service Representative

Engage Technologies • Brooklyn Park, MN

20d • Onsite

About The Position

This position will provide excellent customer service and support to our customers, sales representatives, and distributors for our products.

Requirements

• High school diploma or G.E.D, college degree preferred.
• 2-3 years’ previous experience working in customer service is highly recommended.
• Excellent written and verbal communication skills in a fast-paced environment.
• Ability to assess and solve technical problems.
• Organized with a strong attention to detail.
• Strong knowledge of logistics and shipping processes to assist customers with shipping products globally.
• Ability to work independently or as a team.
• Able to deliver excellent customer service, externally and internally.
• Proficient with Microsoft Office products.
• Ability to operate general office equipment such as telephone, copier, computer, etc.
• Ability to take direction from multiple co-workers and managers.

Responsibilities

• Processing of daily orders accurately with great attention to detail.
• Processing of return authorizations (RMAs) and credit memos.
• Answer incoming customer phone calls for the team and provide backup coverage for the Front Desk.
• Research any customer discrepancies (order amount, shipping issues etc.) and provides a resolution and response in a timely and accurate manner.
• Work closely with accounting for new account set up and collections.
• Match daily paperwork related to orders and invoicing.
• Pull copies as requested.
• Cross-train and provide coverage for other Customer Service Representatives.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree