Customer Service Representative

Aladdin Bail Bonds•Carlsbad, CA

13d•$19•Onsite

About The Position

This role involves handling inbound calls, faxes, and emails from customers and prospects, ensuring timely responses to inquiries. The position supports retail branch office operations and fosters strong working relationships with customers, field personnel, and corporate support staff. The ideal candidate will understand and apply business processes effectively. The company offers two shift options: 2:00 PM - 10:15 PM or 10:00 PM - 6:15 AM, both 5 days a week, with an additional 15 minutes compensated per shift. The wage is $19.00/hr. The office environment is casual with downtime that may allow for studying, and the company is flexible in accommodating school schedules. It is a non-competitive environment where colleagues are supportive.

Requirements

Exceptional Customer Service Skills and a Positive Attitude.
1-3 years of experience in customer service.
Excellent verbal and written communication skills.
Detail oriented, problem solver.
Ability to work a flexible schedule.
Ability to multi task and prioritize in a fast-paced environment.

Nice To Haves

Ability to work a flexible schedule. Weekends and Holidays are a must (additional compensation applied for holidays).
Flexible in accommodating school schedules.

Responsibilities

Handling in bound calls, faxes, and e-mails relating to customers and prospects.
Assuring timely responses to customer inquiries.
Supporting retail branch office operations and promoting strong working relationships with customers, field personnel and corporate support staffs.
Understand and apply our business processes to your personal style.