Administrative Support

Aston Carter•Enfield, CT

5d•$21 - $21•Onsite

About The Position

The Customer Service Representative is responsible for answering phone calls to respond to orders, general customer inquiries, invoice questions, and customer complaints. The role requires projecting a professional company image through phone interaction. This is an in-person position located in Enfield, CT, and remote work arrangements are not available.

Requirements

High quality communication skills, both verbal and written.
Excellent typing and data entry proficiency.
Working knowledge of Excel, Word, and Outlook.
Ability to multitask.
Detail-oriented.
Highly organized.
Ability to learn customer service software.
1 to 3 years of office experience.
High School diploma or equivalent.
Basic reading, writing, and arithmetic skills.

Nice To Haves

Experience in customer service, with the refuse industry experience as a plus.
Customer service-oriented.

Responsibilities

Answer phone calls and respond to customer requests.
Provide customers with service information.
Identify, research, and resolve customer issues using computer systems.
Follow up on customer inquiries not immediately resolved.
Research billing issues.
Research on misapplied payments.
Transfer customer calls to the appropriate staff.
Complete call logs and reports.
Sell services and place customer orders on the computer system.
Recognize documents and alert supervisors to trends in customer calls.
Recommend process improvements.
Provide training for newer customer service employees.
Maintain reasonable, regular, punctual attendance in line with company policies.
Adapt to changing duties as required based on business needs.