Customer Service Representative

Reworld Waste•Avon Lake, OH

17d•$19 - $25•Onsite

About The Position

The Client Services Specialist is responsible for processing customer order requests, taking customer calls, maintaining company databases and is responsible for interacting with various internal departments and operations to facilitate services.

Requirements

Demonstrate the ability to work within a team environment
Strong data management skills
Proficient in Microsoft Office Suite
High attention to detail
Strong organizational and record keeping skills
Excellent communication skills (including email and phone)
Ability to maintain customer and company confidentiality
Ability to pass pre-employment background check
All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.

Nice To Haves

Demonstrate an ability to understand and build the foundational knowledge required to be successful within the waste industry
Show curiosity and eagerness to learn higher level concepts

Responsibilities

Demonstrate an ability to understand and build the foundational knowledge required to be successful within the waste industry
Show curiosity and eagerness to learn higher level concepts
Funnel customer calls and transfer them to the appropriate department(s)
Monitor and manage general service e-mail account(s)
Enter sales orders and other key data into company database(s)
Track and monitor any outstanding sales order related issues such as missing pricing, expired approvals, etc.
Assist with customer schedules as communicated by Central Facility Schedulers
Report daily on outstanding items to key personnel
Communicate as needed with customers, customer service, sales, and operations regarding customer sales orders
Ensure a high level of accuracy in data management
Follow all standard operating procedures and work instructions
Maintain all regulatory related training
Other duties as assigned