Customer Service Representative, Combination Store

Norco, Inc.•Redmond, OR

22h•Onsite

About The Position

Norco, Inc. is seeking a Customer Service Representative for their Combination Store. This role is responsible for serving both walk-in and phone-in customers. The ideal candidate will have a customer-first mindset and be eager to tackle challenges and deliver outstanding service.

Requirements

Good typing and 10-key skills
Working knowledge of home medical products, placement, availability and pricing
Working knowledge of welding, gases and supplies
Ability to frequently lift up to 50 lbs
Ability to occasionally lift and/or carry objects weighing up to 100 lbs
Ability to sit, stand and walk for extended periods of time
Ability to accurately enter data into computer and acquire a working knowledge or any software applications necessary to the position

Nice To Haves

Medical homecare experience is a plus

Responsibilities

Greet customers in a professional and enthusiastic way
Answer telephone calls promptly
Demonstrate in-depth knowledge of products, placement, availability, price and use
Sell welding and safety products and services to customer
Fit and sell medical products and services to customers
Continue education on industry billing criteria as it relates to specific customer insurance requirements
Initiate and complete new patient referral information files and assist in setting up new accounts where applicable
Issue product sales quotes to customers
Track customer’s order in the computer and be able to interpret where order is in the delivery process
Perform other tasks as assigned or necessary