Customer Service Representative

SBM Management Services•Littleton, CO

About The Position

The Customer Service Representative is responsible for the cleanliness and sanitation of assigned areas. The role performs scheduled janitorial work, operates motorized cleaning equipment, maintains the assigned area, and reports incidents or hazardous conditions. The representative works with a team, follows safety requirements and company procedures, responds to supervision, and communicates professionally with leads, supervisors, coworkers, managers, and customers. The position may require travel to work locations, customer sites, or company facilities. The schedule is 6:00 a.m. to 2:30 p.m., Monday through Friday, with compensation of $17.50–$18.50 per hour. The role has no supervisory responsibilities.

Requirements

No specific education requirement.
Three to six months of training or experience preferred, or an equivalent combination of education and experience.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods, equipment, and equipment upkeep and care.
Knowledge of cleaning compounds and chemicals and their safe, efficient use.
Completion of all safety and task training certification.
A valid driver's license may be required based on business needs; employees who drive for work must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.
May be required to be forklift certified.

Nice To Haves

Bilingual ability.

Responsibilities

Perform janitorial duties and all duties listed on the daily schedule.
Operate motorized cleaning equipment and maintain the assigned area and equipment.
Report incidents and hazardous conditions to a supervisor.
Comply with safety rules, policies, procedures, and task protocols; use proper personal protective equipment.
Perform repetitive tasks and keep the work area clean.
Work as part of a team and fill in during staff shortages.
Take direction and respond to supervision.
Communicate professionally with leads, supervisors, coworkers, managers, and customers.
Support the shift lead in completing punch-list items.
Maintain a professional appearance and conduct, and understand customer service and satisfaction.
Travel to various work locations, customer sites, or company facilities when necessary.
Understand reporting systems and the work environment.