Customer Service Representative

AmeriVet•Oklahoma City, OK

17d•Onsite

About The Position

AmeriVet is committed to the growth, development, well-being, and success of its team members. They empower employees with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in their communities. This role involves optimizing daily operations with excellent client care in a walk-in emergency setting, managing a multi-line phone system, handling calls and messages, and providing a warm, professional welcome. The position requires delivering exceptional service, remaining calm during emergencies, and managing emotional or difficult client interactions with empathy. Key administrative duties include accurately processing payments, maintaining precise client/pet records, and handling documentation such as scanning and emailing. The role also involves completing all tasks assigned by supervisors.

Requirements

Ability to properly prioritize and complete tasks simultaneously
Ability to problem solve and adapt to multiple situations
Excellent customer service skills
Computer efficiency
Very detail-oriented

Nice To Haves

Experience with Veterinary Electronic Medical Records (Cornerstone, ezyVet etc.)
One year of customer service representative experience
Knowledge of veterinary medical terminology and procedures
HS Diploma or educational equivalent

Responsibilities

Optimizes daily operations with excellent client care in a walk-in emergency setting
Manages a multi-line phone system, handles calls/messages, and provides a warm, professional welcome
Delivers exceptional service, remains calm during emergencies, and manages emotional or difficult client interactions with empathy
Accurately processes payments, maintains precise client/pet records, and handles documentation (scanning, emailing, etc.)
Completes all tasks assigned by supervisors