Customer Service Representative

OGD Overhead Garage Door LLC•Fort Worth, TX

13d•Onsite

About The Position

OGD Overhead Garage Door is seeking a motivated, sales-driven Customer Service Representative to join their team at their headquarters in Fort Worth, TX. This is a phone-based sales role focused on converting inbound leads into booked appointments, serving as the first impression for potential customers and a key driver of revenue growth. Success is measured by appointments booked and leads converted, not just calls handled.

Requirements

Proven ability to convert leads into booked business, not just handle inquiries.
Excellent communication skills, both written and verbal, with a persuasive and confident phone presence.
Comfortable working toward booking/conversion targets in a fast-paced, performance-driven environment.
Ability to multitask and prioritize while managing a high volume of leads.
Proficient in Microsoft Office Suite and experience using CRM and other sales tools.

Nice To Haves

2+ years of experience in sales, appointment setting, telemarketing, or a phone-based sales environment.

Responsibilities

Convert inbound calls, emails, and chats from prospective customers into scheduled appointments for technicians.
Engage prospective customers with a consultative, sales-oriented approach, uncovering needs, building rapport, and creating urgency to book.
Provide accurate information about products and services to help move prospects toward a decision.
Coordinate with appropriate departments to schedule appointments and ensure timely follow-through.
Overcome objections and address customer concerns to maximize booking and conversion rates.
Maintain accurate records of leads, customers, and interactions in the CRM.
Collaborate with other departments to resolve customer issues and protect customer satisfaction.
Stay up-to-date with product/service knowledge, promotions, and company policies to sell effectively and accurately.
Meet or exceed individual booking, conversion, and revenue-driving performance targets.
Other duties as assigned.