Customer Service Representative (Bank CSR)/Req #1186 Onsite Only

Partners Bank•Sanford, ME

8d•Onsite

About The Position

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. The Customer Service Representative will be responsible for business development activities from new and existing customers through the sale and service of all deposit products and related services. The incumbent will be skilled in relationship selling and have strong product knowledge. They will respond promptly and appropriately to various customer inquiries and efficiently handle problem resolution. They will answer questions on various services the financial institution provides and recognize sales and referral opportunities. They may also have teller processing responsibilities and is highly proficient in this area.

Requirements

Must already be authorized to work in the United States.
Excellent verbal and written communication skills
Strong customer sales, service and interpersonal skills
Strong organizational, technical and computer skills
Adapts well and embraces change

Nice To Haves

Previous experience in a front-line banking or financial services position is preferred

Responsibilities

Responsible for business development activities from new and existing customers through the sale and service of all deposit products and related services.
Respond promptly and appropriately to various customer inquiries and efficiently handle problem resolution.
Answer questions on various services the financial institution provides and recognizes sales and referral opportunities.
Proficient in the sales and service of all deposit products and services and some consumer loans.
Responsible for proactively engaging customers to uncover needs, recommend appropriate solutions and closing sales opportunities.
Develop quality referrals to others for a variety of products and services such as residential mortgages, consumer loans, small business loans, investments, etc.
Consistently provides outstanding service and assistance to customers and coworkers.
Actively participates and supports branch sales plans, campaigns and promotions.
Efficiently processes teller transactions and performs all related tasks as required.
Respond promptly and efficiently in resolving customer problems.
Understand and adheres to various policies and procedures including security, compliance and operations.
Perform all other duties as required.