Customer Service Representative
About The Position
At Clark Builders, we’re more than a construction company — we’re purpose driven partners committed to building stronger communities. Serving institutional, commercial, and industrial clients across Western and Northern Canada since 1974, we bring a relationship-based approach, deep expertise, and a commitment to safety, innovation, and sustainability to everything we do. As part of the Turner Construction family, we offer the personalized culture of a local team with the strength of a global leader. Learn more about our Purpose and what drives us by visiting our Who We Are page. NorthStar Equipment Rentals is hiring a Customer Service Representative in Edmonton. This person will be responsible for enhancing the customer experience by establishing new rental and sales accounts and providing exceptional customer service to call-in and walk-in customers.
Requirements
- Ability to work in a fast paced environment with a variety of tasks in an effective, organized manner
- Demonstrate sales professionalism and interpersonal skills
- Proven ability to work effectively within a team environment
- Excellent written and verbal communication skills
- Display a high level of ownership, accountability and initiative
- Microsoft Office skills with experience using MS Excel, Word, Outlook and Access
- Ability to lift 50+ pounds
- Valid class 5 Alberta driver license with clean abstract
Nice To Haves
- Knowledge of construction equipment considered an asset
- Customer service experience in the rental business an asset
- Experience operating a forklift and other equipment an asset; training will be provided
Responsibilities
- Process rental quotations, reservations, contracts, and invoices in compliance with company policies
- Assist Operations Manager with service administrative tasks
- Coordinate and track daily equipment pick-ups and returns
- Work in a fast paced sales environment, providing helpful, quality service and sales
- Service writing; providing equipment maintenance and shop service records
- Assist with deliveries and preparing equipment for rental
- Identify customer needs and react appropriately while understanding market conditions and local competitors
- Suggest equipment and supplies to meet customer needs
- Answering customer inquiries urgently and efficiently
- Picking orders
- Putting away equipment and tools
- Continuous inventory checks
- General house keeping
- General warehouse duties
- Represent Northstar Equipment Rentals in a professional manner
- Participate in the on-call rotation
- Other duties and responsibilities as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
