USA-Customer Service Representative-1
DXC Technology Services•Tulsa, OK
•Remote
About The Position
The Customer Service Representative will join a Help Desk team supporting federal programs. This U.S.-based remote role involves handling customer calls, documenting and resolving requests, and following compliance protocols when working with sensitive information. The position is for six months, with a possible extension. Scheduled shifts are Monday through Friday between 6 AM and 9 PM CST and Saturday between 6 AM and 6 PM CST; weekend shifts may be required.
Requirements
- U.S. citizenship.
- High school diploma or GED.
- At least 1 year of customer service or call center experience.
- Familiarity with help desk software and telephone systems.
- Strong communication and problem-solving skills.
- Must pass federal and state background checks.
Responsibilities
- Handle inbound and outbound customer calls.
- Document inquiries and escalate issues as needed.
- Use help desk software to track and resolve requests.
- Follow compliance protocols when working with sensitive information.
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What This Job Offers
Education Level
High school or GED
