Bilingual Customer Service Representative
Martin Produce Inc.•South Holland, IL
•$17 - $19•Onsite
About The Position
This position works alongside the sales department to act as a liaison, take orders, provide/service information, answer questions, and resolve any problems that customer accounts might face with accuracy and efficiency, targeting customer high satisfaction.
Requirements
- Excellent customer service skills
- Proficient in Microsoft Office 365, particularly Excel, Word, and Email
- Bilingual – Spanish & English (must)
- Exhibit good decision making, problem solving, demonstrate great communication, organizational skills and detailed-oriented.
- Strong phone contact handling skills and active listening
Responsibilities
- Manage large amounts of calls, outgoing and incoming
- Accurate order taking, credit, refunds, and exchanges
- Handle and take sales orders for walk-ins or over the phone
- Build sustainable relationship & trust with customers through open and interactive communication
- Answer customer questions and inquiries, provide product and service information
- Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow through
- Assist sales reps/department with prospecting, new customer onboarding, payment collections, and upselling
- Inform customers of promotions, updates and significant events
- Meet team sales targets and goals
- Provide excellent high satisfaction service to customers
- Monitor and communicate customer account status with appropriate parties
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
