Customer Service Representative

VieMed Healthcare • DeKalb, IL

9d • Onsite

About The Position

This role focuses on providing exceptional customer service to walk-in patients in a retail environment. The representative will greet and assist patients, maintain a welcoming showroom, collaborate with the Patient Care Technician team, accurately enter patient data into the Brightree system, and provide general team support. The company is an equal opportunity employer and may record interviews for evaluation and training purposes.

Requirements

• Provide exceptional customer service.
• Actively listen to customer needs.
• Offer tailored recommendations.
• Maintain a clean and organized retail environment.
• Collaborate with team members.
• Manage incoming calls.
• Take thorough and accurate notes.
• Input customer demographic information into the Brightree system.
• Ensure accurate and prompt data entry.

Responsibilities

• Greet and assist walk-in patients on the retail floor by actively listening to their needs, offering tailored recommendations, and ensuring a positive and helpful experience.
• Ensure the showroom floor is well-maintained, clean, and organized to promote an inviting atmosphere and create a positive first impression for patients.
• Work closely with the Patient Care Technician (PCT) team to manage incoming calls, taking thorough and accurate notes to ensure patient requests and inquiries are properly addressed and followed up.
• Input customer demographic information into the Brightree system for new walk-in patients, ensuring that all data is recorded accurately and promptly to facilitate smooth patient registration and service.
• Perform additional tasks as assigned, supporting the overall efficiency of the team and contributing to a positive, collaborative work environment.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed