Customer Service Representative - Fitness Center - Part-Time

Woman's Hospital • Baton Rouge, LA

7d • Onsite

About The Position

The Customer Service Rep is responsible for general reception and customer service tasks. Assists members and guests; and prepares facility for opening/closing. Performs various duties assigned by department management according to policies and procedures and the mission of Woman's Hospital.

Requirements

• High school diploma or equivalent.
• One year experience in reception/customer service-related field.

Responsibilities

• Collects, interprets and uses information in decision-making.
• Remains current on WCFW programs, services, and schedules.
• Shares information with members, staff, and callers.
• Is familiar with all aspects of fitness services, spa services, and WCFW programs.
• Mails literature, information, and correspondence.
• Ensures that fitness service members check in daily.
• Ensures Spa desk coverage and check-in of clients.
• Calls to confirm next day's appointments for spa.
• Responds to customer requests and follows up as needed.
• Promotes WCFW services, programs, and activities to members and clients.
• Conducts tours for prospective new members, as needed.
• Listens to member feedback and relays information to supervisor within the same business day when necessary.
• Informs new members of payment/membership options in terms that the member can understand.
• Accurately completes paperwork, collects payments and writes cash receipts when necessary.
• Processes point-of-sale transactions.
• Balances cash drawer.
• Any other duties as assigned by Woman's Hospital.

Benefits

• Nationally recognized for exceptional patient care, innovative programs, and a supportive work environment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED