Customer Service Representative

Paragon Acura•Woodside, NY

17d•$18 - $21•Onsite

About The Position

Paragon Acura, located in Woodside, NY, is a reputable automotive dealership committed to excellent customer service and professional growth. We offer competitive pay and a supportive work environment. We are seeking a Customer Service Representative who excels in communication and customer relations. This role involves managing inbound and outbound calls, assisting clients with inquiries, and scheduling vehicle maintenance appointments. We provide thorough training to ensure you have all the product knowledge needed to succeed. This is a fast-paced, dynamic workplace where teamwork and individual initiative are essential. You will be part of a professional and enthusiastic team dedicated to customer satisfaction. As part of our team, you will receive comprehensive ongoing training and development opportunities designed to support your career growth within the automotive industry. Paragon Acura is an Equal Opportunity Employer and maintains a drug-free workplace. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace .

Requirements

Previous experience in phone-based roles such as telemarketing, automotive customer service, or business development is preferred.
Professional, enthusiastic, and friendly demeanor at all times.
Excellent verbal and written communication skills with the ability to engage management and coworkers effectively.
Strong organizational and time-management skills, able to prioritize tasks in a fast-paced environment.
Competent with general computer use and data entry; knowledge of Google Sheets or Microsoft Excel is preferred.

Responsibilities

Handle a high volume of inbound and moderate outbound phone calls while maintaining a positive customer experience.
Utilize digital platforms to organize and streamline business operations.
Effectively communicate information to team members and other departments.
Assisting clients with inquiries
Scheduling vehicle maintenance appointments