Customer Service Representative
About The Position
Copart, Inc. is a global technology leader and the premier online vehicle auction platform, with over 200 facilities worldwide. Copart connects vehicle sellers with over 750,000 buyers in more than 190 countries. The company is committed to providing an unmatched experience through its people, processes, and technology. The Customer Service Representative (CSR) is responsible for delivering exceptional customer service to both internal and external customers. This role requires a thorough understanding of Copart's practices to offer solutions that enhance the customer experience. The primary function is to facilitate the release of vehicles from various locations, including body shops, other facilities, and residences. The CSR also performs other office support functions as needed and serves as the initial point of contact for customers, representing the company professionally. The position may expand to include chat and email customer support. Responsibilities include answering and making calls professionally, focusing on call resolution, utilizing company resources to gather information, and meeting customer needs. Performance is measured on call quality, including knowledge, professionalism, and timeliness of follow-up calls. Other duties may be assigned.
Requirements
- One year of office support experience in a customer service role preferred
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving skills
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Bilingual skills a plus
- Occasional overtime as needed
Nice To Haves
- Bilingual skills
Responsibilities
- Provide exceptional customer service to internal and external customers.
- Obtain the release of vehicles from body shops, other locations, and residences.
- Perform office support functions as needed.
- Answer and place calls in a professional manner.
- Focus on call resolution and use company resources to gather information and offer solutions.
- Potentially expand to include Chat and Email Customer Support.
- Other duties as assigned.
Benefits
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program (no cost to you)
- Vacation & Sick pay
- Paid Company Holidays
- Life and AD&D Insurance
- Discounts
- Many other employee benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
