Customer Service Representative (Marana, AZ)

CTI, Inc. • Marana, AZ

1d • Onsite

About The Position

As a Customer Service Representative (CSR) at CTI, Inc., you will be the primary point of contact for customers, ensuring a positive experience with our transportation services. Your role involves providing excellent service, addressing inquiries, and coordinating accommodations for staff. You will interact with a wide range of internal and external contacts. The ideal candidate is self-motivated, organized, and capable of delivering high-quality customer service in a fast-paced environment.

Requirements

• High School diploma or equivalent
• Minimum one (1) year of customer service-related experience required
• Data Entry experience
• Working experience across multiple computer programs and with Microsoft Office, including proficiency in Excel, Word, Outlook, and Teams.
• Ability to type minimum 40 WPM
• Attention to detail, highly organized and efficient
• Strong written and verbal communication skills

Nice To Haves

• Experience in the transportation, logistics, or trucking industry, preferred
• Bi-lingual English/Spanish preferred

Responsibilities

• Accept customer orders and instructions for loading and delivery of all commodities
• Coordinate delivery times and schedules with customers and dispatch
• Respond promptly to customer inquiries via phone, email, chat, or in-person, providing accurate information about services, schedules, and policies
• Handle customer complaints and issues efficiently, resolving them in a timely manner or escalating to the appropriate department when necessary
• Work closely with other departments such as dispatch, logistics, and sales to coordinate and ensure the seamless delivery of services
• Coordinate hotel overnights for drivers and other traveling employees
• Maintain hotel reservation listing
• Email customer proof of delivery documents
• Release empty railcars for terminals
• Maintain records and files, data entry and forms processing
• Create and maintain customer accounts
• Prepare analytical reports and correspondence

Benefits

• Weekly Pay
• Vacation, Sick & Holiday pay
• Health benefits after 60 days
• Wellness program
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED