Customer Service Representative

EnerSys Delaware Inc. • Richmond, KY

3d • Onsite

About The Position

Responsible for providing customer service by taking and placing orders. Scheduling production and shipments to meet customer demand. This is a B shift role 3:00pm- 11:30pm. EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

Requirements

• A high school diploma and two years of customer service experience are required.
• Possess excellent written and verbal communication skills;
• Proficient computer skills in use of standard office software.
• Demonstrated ability to learn industry specific software and ability to create spreadsheets for analysis and tracking of various information.
• Negotiation skills a must for conflict resolution.
• Ability to interpret customer requests and relate to specific parts.
• Demonstrated planning and organizing, skills.
• Proven record of controlling parallel and multiple tasks and projects.
• Must be creative, have excellent analytical skills, possess high personal performance standards and be comfortable operating in a fast paced environment.
• Ability to verbally communicate with customers telephonically using standard business English and acceptable grammar.
• Understand and perform business mathematical concepts such as addition, subtraction, ratios, discounts, multipliers, and data interpretation.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations with some standardization.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficient in the use of business software and computer hardware.
• Experience in utilizing different software applications.

Nice To Haves

• A four year business degree and two years of customer service experience in a high volume manufacturing based customer service facility.

Responsibilities

• Demonstrate a consistently positive, cooperative, self-motivated, courteous and professional attitude and demeanor.
• Regular in person attendance with on time arrival as scheduled. Punctuality and dependability are a job requirement.
• Confer with customers to determine parts and or services required.
• Provide customers accurate information about unit prices, shipping dates, anticipated delays and other requested information.
• Ability to accurately enter data using electronic, paper, and other means to record information.
• Processes orders in the scheduled time.
• Verifies pricing and enters data into computer.
• Participate in annual Physical Inventory.
• Participate on improvement teams and/or committees
• Maintain files for easy access and meet all regulations.
• Prepare/maintain international shipment paperwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED