Customer Service Rep

Trinity Glass International Inc•Federal Way, WA

14d•$20 - $21•Onsite

About The Position

At Trinity Glass International, we are committed to fostering and nurturing empowerment, teamwork, integrity, diversity, and growth. We operate with transparency and believe that this foundation of taking ownership, overcoming adversity through teamwork, and embracing change will allow us to grow as professionals and as a corporation. Do you have experience in customer service? Are you a professional person interested in an awesome full-time job opportunity? Then you might be a great addition to our team! A very reputable Fiberglass Exterior Door Manufacturer is looking for Customer Service Representatives to join the team. Successful candidates will render a variety of customer services to Lowe’s and Signamark consumers through application of knowledge of our organization, its services, and products. Perfect candidates will pride themselves on their professionalism, should be outgoing, personable, and a good conversationalist. Past positions should involve working with people and data/order entry with good phone skills; areas could include retail, previous millwork, or manufacturer inside sales.

Requirements

Multi-task oriented.
Excellent communication
Problem solving abilities are needed.
High school diploma or general education degree experience required.
Must pass pre-employment screening and reference checks.

Nice To Haves

Exterior Doors and Construction Knowledge Preferred but not a Requirement.

Responsibilities

Responsible for answering 40+ phone calls per day.
Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
Serves as liaison between the customer and various departments.
Operates office equipment inclusive of ACD phone system, computers and terminals as necessary.
Provides pricing, product availability and delivery/tracking information, processes orders, and problem solves.
Ability to audit purchase orders as received to ensure orders are complete and ready to process.
Maintains records by documenting orders and logging phone calls and related clerical duties.
Knowledgeable of customer service inclusive of proper phone etiquette, computer skills documentation, information on our product, and other information that provides valuable service to our customers.
Cross over work with all departments of Inventory, Shipping, Receiving, and Production line.