Customer Service Representative

First National Bank of America • Lansing, MI

1d • Onsite

About The Position

First National Bank of America is hiring an analytical and organized Customer Experience Representative to join our call center team. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful candidate will be goal-driven, customer-focused, and thrive in a fast-paced environment, contributing as a valued member of the team. The Customer Experience Representative will work with a dedicated group of people committed to helping our customers. This role involves handling a variety of situations that require excellent customer service skills. Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

Requirements

• Engaging communication over the phone and in writing
• Ability to handle multiple priorities simultaneously and autonomously
• Basic computer skills, including Microsoft Office, Outlook, and the internet
• Exhibit strong detail orientation

Nice To Haves

• Exceptional communication and customer service skills
• Goal-driven
• Customer-focused
• Thrive in a fast-paced environment
• Servant's heart or a natural humility that recognizes the importance of prioritizing others' needs

Responsibilities

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees