201 - WestRidge - Customer Service Representative

First United Bank & Trust•Westover, WV

12d•Onsite

About The Position

The Customer Service Representative is responsible for performing a variety of duties to support the paying and receiving function of the community office. This role involves coordinating work within the department and with other departments, reporting pertinent information to the supervisor, and responding to inquiries. A key aspect of the role is providing technical guidance to customers around bank technology through demonstrations and assistance. The representative must demonstrate MYBANK core values and uncommon service standards, including helpfulness, yielding to the customer, passion, adapting solutions, nurturing trust, and keeping it personal.

Requirements

A high school diploma or equivalent with an emphasis in a business or accounting curriculum
Successful completion of First United Bank & Trust CSR Training Program
Obtain and maintain appropriate Bank Product Knowledge Certification.
Moderate reading, writing, and grammar skills
Proficient analytical and mathematics skills
Proficient communicative and interpersonal relations skills
Proficient eye-hand coordination
Ability to operate various office machines
Technical supervisory skills sufficient to provide guidance and training to other Customer Service Representatives
Ability to lift approximately fifty (50) lbs. of coin
Visual and auditory skills
A minimum of two (2) years’ customer service experience in related positions

Responsibilities

Greets and serves customers in a friendly and courteous manner.
Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel.
Accepts and processes deposits of various account types.
Cashes checks within approved authority and operating policy.
Sells Cashiers Checks.
Recommends and demonstrates account service technology to enhance customer experience.
Completes CTR reports for multiple transactions or for transactions of $10,000 or more in cash.
Processes loan payments, and other related payments.
Processes night deposits and mail deposits.
Maintains branch cash vault.
Maintains an approved level of cash; turns in excess and mutilated cash.
Prepares daily settlement and proof of cash transactions; balances cash drawer accurately and efficiently on a daily basis.
Prepares reports relating to the function, e.g., currency transactions, BSA reports, etc.
Processes daily work on Branch Capture for transmission to corporate office.
Maintains supplies and an awareness of Teller supply inventory control; orders coin and currency for branch as needed.
Refers customers requiring loan or deposit account servicing, inquiries about bank products and services or opening new accounts to the branch Relationship Advisor, Community Office Manager or appropriate business line specialist.
Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.
Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy.
Provides technical guidance and training to other Customer Service Representatives.
May be required, on occasion, to provide safe deposit box services to customers.
May be required to provide support in non-paying and receiving activities, e.g., new accounts, loans, etc.
May be required to balance and/or service ATM machines.
May be required to verify coin for vault cash control purposes.
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.