Customer Service Representative

Hanscom Federal Credit Union • Chestertown, MD

13d • $17 - $22 • Onsite

About The Position

It’s an exciting time to be at Peoples Powered by Hanscom Federal Credit Union & Fleetwood Insurance Group! As a member of our Insurance Group, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members. Hanscom Federal Credit Union values members-first, integrity, teamwork, innovation, and empathy. We are committed to fostering career growth and development, viewing this not just as a job but as an opportunity to develop skills aligned with business needs and progress in your career.

Requirements

• At least 1 year of customer service experience required.
• Detail-oriented, service focused, and able to communicate professionally both written and verbally.
• Effective organizational and time-management skills.
• Ability to organize work, handle multiple tasks, maintain attention to detail and follow-through.
• Proficient use of Microsoft Office.
• A high school degree or equivalent.
• Must be authorized to work in the US.

Nice To Haves

• Clerical Office experience preferred.

Responsibilities

• Process policy changes, cancellations, and other service requests as instructed by the Account Manager.
• Follow up on pending cancellations and policy lapses, including final-stage notification to insureds.
• Document material client discussions and carrier communications; follow up in accordance with department standards.
• Issue insurance ID cards.
• Assist Account Managers and Assistant Account Managers as needed.
• Assist clients with billing questions and coordinate follow-up as needed to support accurate and timely resolution.
• Provide coverage for other CSRs when necessary.
• Perform other related servicing duties as assigned.
• Maintain professional competence through continuing education, carrier resources, and industry knowledge relevant to risk analysis and client advice.
• Follow applicable insurance laws, agency policies, BSA responsibilities, and Fleetwood Insurance Group ethical standards.

Benefits

• Medical
• Dental
• Vision
• FSA
• 401(k)
• Student Loan Paydown
• paid Sick and Vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED