Customer Service Representative

Mario Purchaser LLC • Lancaster, PA

16d • $16 - $18 • Onsite

About The Position

Neffsville Plumbing & Heating is looking for a Customer Service Representative to join their high-volume call center in Lancaster, PA. This role is crucial for connecting homeowners with technicians and ensuring a positive customer experience. The ideal candidate is confident, professional, dependable, organized, and comfortable handling a busy phone environment. This position offers the opportunity to grow with a stable and growing company.

Requirements

• 1-2+ years of call center or high-volume customer service experience
• Excellent verbal and written communication skills
• Comfortable handling multiple calls and priorities in a fast-paced environment
• Strong listening and problem-solving skills
• Professional, positive, and customer-focused demeanor
• Strong organizational and multitasking abilities
• Self-motivated and dependable
• Team-oriented with a willingness to help others
• High school diploma or equivalent required

Nice To Haves

• Experience with appointment setting, scheduling, dispatch, or inbound/outbound calling
• Associate's degree or higher

Responsibilities

• Handle a high volume of inbound customer calls
• Schedule residential plumbing and HVAC service appointments
• Make outbound calls to schedule and follow up with customers
• Follow up with customers to ensure satisfaction
• Listen carefully to customers and determine their service needs
• Maintain accurate and timely customer records
• Communicate with dispatch and management to support daily operations
• Provide a professional, friendly, and positive customer experience
• Help keep the schedule running efficiently and effectively

Benefits

• Medical, Dental & Vision
• 401(K) with Company Match
• Short & Long-Term Disability
• Company-Paid Life Insurance
• Paid Time Off + Paid Holidays
• Employee Assistance Program
• Growth & Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED