Customer Service Representative

TEKsystems•St. Louis, MO

10d•Onsite

About The Position

This position is within the Performance Films department at Eastman and will be responsible for coordination of all activities necessary to provide sales, service and distribution support to our customers. Job duties will include order entry and management of sales orders for domestic customers, analysis and management of inventories throughout the distribution network and analysis of customer demand data. This position runs through their busy season. Most candidates will get hired in other areas after peak season.

Requirements

Customer service
Customer support
Bachelors Degree Required, preferably in business, marketing or finance.
strong prioritization, planning and analytical skills.
Must work well under pressure and with time demands.
Must be self-motivated, extremely organized, able to multi-task, and have the ability to work well with others.
Excellent oral, written and computer skills, including Excel and Word.
1-2 years relevant previous sales, customer service (retail/restaurant), supply chain or manufacturing experience.

Nice To Haves

SAP and Salesforce is desired but not required (this will be taught in training)

Responsibilities

Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints, and entering forecasts
Analysis of inventory and customer demand - meetings with customers to get forecast and enter into SAP
Partner with Sales in support of customer needs - Working closely with Demand Planner and Logistics Team
Manage customer records and report customer information
Build relationships with customers and internal partners
Foster teamwork
Back-up colleagues as needed
Working w/ 3rd Party Warehouses and staying close to customer shipments to make them aware of any delays or if shipment is on time
This position is very email heavy / rarely making phone calls but still in a phone queue