Customer Service Representative- St. Cloud, MN

Spee-Dee Delivery Service•Saint Cloud, MN

1d•$18 - $20•Onsite

About The Position

The Customer Service Representative will receive, investigate, and respond to all customer inquiries regarding shipments, service, and concerns. Spee Dee Delivery is a family-owned company founded in 1978, specializing in standard, next-day, ground delivery. With corporate headquarters in St. Cloud, MN, the company has expanded throughout the Midwest and employs over 1,800 people.

Requirements

At least 18 years of age
Excellent verbal and written communication skills
Attention to detail and accuracy
Knowledge of basic computer skills
Professional telephone etiquette and good listening skills
Must be able to pass a criminal background check.

Nice To Haves

High school diploma or equivalent preferred
Customer service, administrative, or clerical experience preferred

Responsibilities

Confer with customers via telephone or email in order to trace packages and arrange deliveries
Obtain details of customer complaints or compliments
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Act as a liaison between customers and drivers to resolve delivery issues
Communicate with the claims department and branch managers to resolve discrepancies
Retrieve manifests and other shipper information to aid the process of tracing shipments
Document and record mis-deliveries, follow-ups, and alternate delivery addresses
Perform other related duties as assigned