Customer Service Representative (Wisconsin)

AA Anderson & CO INC • Brookfield, WI

5d

About The Position

The Customer Service Representative provides support to customers and acts as a liaison between customers, operations, and the sales team. The position reports to the WI Customer Service Manager.

The role processes, expedites, and quotes orders using the Epicor Prophet 21 ERP system; manages incoming customer communications and ecommerce orders; and provides product expertise and quotation support. The representative works with customers and internal teams, including sales, project engineering, application engineering, operations, suppliers, vendors, and service and repairs staff.

Requirements

• Strong attention to detail.
• Self-starter who can take direction and achieve results with minimal supervision.
• Excellent communication, multitasking, and problem-solving skills.
• Excellent interpersonal skills and a professional, outgoing personality.
• Experience with ERP business systems used in industrial distribution.
• Proficiency with Microsoft Office and Google products.

Nice To Haves

• Customer service experience in the industrial equipment industry.
• Familiarity with pumps, hoses, and filtration products.

Responsibilities

• Process, expedite, and quote orders using the Epicor Prophet 21 ERP system.
• Prioritize, respond to, and flag incoming phone calls, email messages, and faxes.
• Oversee ecommerce orders, including communication, processing, and payment collection.
• Conduct Point-of-Sale (POS) and chatbot communications.
• Provide expertise and product consulting in response to customer inquiries.
• Recommend, configure, and quote products with outside sales and project engineering staff.
• Provide quotation support to customers, territory managers, and application engineers.
• Interact with suppliers, vendors, engineering, sales, and service and repairs staff.
• Process returned goods (RMA).
• Communicate with the manager about issues affecting sales, profits, and customer satisfaction.
• Maintain professional and technical knowledge by attending educational workshops and vendor training.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed