Customer Service Representative

Liquid Environmental Solutions•Wyoming, MI

9h•Onsite

About The Position

We are seeking a motivated and organized professional to fill a dual-role position combining Customer Solutions Representative and Dispatcher responsibilities. This individual will play a key role in ensuring customer satisfaction and efficient operations by managing customer communications and coordinating service schedules for our drivers. This position requires a proactive, self-starter with excellent communication, problem-solving, and organizational skills.

Requirements

1 year of phone-based customer service or dispatching experience
Experience with multi-line phone systems and scheduling software.
Strong verbal, written, and analytical communication skills.
Proficient in Microsoft Office (Outlook, Excel, Word).
Geographic knowledge of the Fraser, MI area and surrounding regions.
Exceptional multitasking and problem-solving abilities.
Ability to work efficiently both independently and as part of a team.

Nice To Haves

Preferred experience in HVAC, plumbing, or similar trade industries.

Responsibilities

Manage daily customer interactions (inbound/outbound calls, emails, SMS, and chat) in a professional and friendly manner.
Listen to and address customer inquiries, complaints, and requests with high levels of professionalism and satisfaction.
Use case management systems to document, track, and resolve customer concerns.
Confirm understanding of customer needs to provide tailored solutions.
Coordinate daily activities and schedules for drivers to ensure productivity and quality.
Optimize routing and dispatch efficiencies for service calls across various divisions.
Respond promptly to service requests, complaints, and concerns to ensure timely resolution.
Maintain compliance with safety standards, including hours of service for drivers.
Manage weekend and on-call driver schedules as needed.