Customer Service Representative

ELMET TECHNOLOGIES LLC•Coldwater, MI

5d•$60,000 - $80,000

About The Position

About Elmet Technologies Elmet Technologies is a division of The Elmet Group and a leading U.S.-based manufacturer of precision-engineered products serving global industries, including defense, aerospace, semiconductor, and energy. Through advanced materials processing and precision manufacturing capabilities, Elmet delivers high-performance solutions for some of the world's most demanding applications. As we continue to grow, we are committed to delivering responsive, technically focused customer support while helping customers identify the right products and solutions for their unique applications. Position Overview We are seeking a Customer Service Representative to join our Commercial team. This role is far more than traditional order entry. The Customer Service Representative serves as a trusted partner to customers by identifying application requirements, developing pricing proposals and quotations, coordinating with internal teams, and ensuring customers receive timely, accurate information throughout the sales and order fulfillment process. Working closely with the Sales Manager, this position helps grow inside sales accounts while partnering with Planning, Production, Engineering, and Shipping to deliver an exceptional customer experience from initial inquiry through final shipment. This is an excellent opportunity for someone who enjoys building customer relationships, solving problems, and supporting technical sales in a manufacturing environment.

Requirements

2–5 years of experience in customer service, inside sales, account management, or commercial support within a manufacturing environment
Experience preparing quotations, pricing proposals, or supporting sales activities preferred
Strong understanding of order management, customer communication, and commercial processes
Familiarity with ERP and CRM systems
Excellent communication, negotiation, and relationship-building skills
Strong attention to detail with the ability to manage multiple customer priorities simultaneously
Problem-solving mindset with a collaborative, customer-focused approach
High school diploma or equivalent required; associate's or bachelor's degree preferred
Experience supporting aerospace, defense, semiconductor, industrial manufacturing, or other highly regulated industries is preferred

Responsibilities

Serve as the primary point of contact for assigned customer accounts, providing responsive and professional service
Work directly with customers to understand product requirements, specifications, quantities, and delivery expectations
Based on acquiring a deep understanding of Elmet specific markets and customer requirements, develop pricing proposals and quotations for inside sales accounts independently and in collaboration with the Sales Manager to optimize revenue and profitability
Prepare accurate quotes while coordinating pricing, lead times, and product availability with internal teams
Enter and manage customer orders within the ERP system while ensuring accuracy of pricing, quantities, and delivery requirements
Coordinate with Planning, Production, Engineering, and Shipping to provide accurate order status updates and delivery timelines
Monitor customer orders throughout the production process and proactively communicate delays or changes
Resolve customer questions, order discrepancies, returns, credits, and other service-related issues
Maintain customer records, quotations, and documentation within ERP and CRM systems
Support forecasting, demand planning, and commercial reporting activities
Build long-term customer relationships through proactive communication and exceptional service