On-call Customer Service Representative
About The Position
Vancouver Housing Authority (VHA) is seeking a Customer Service Representative to serve as the welcoming presence at their Main Street office. This role involves assisting individuals experiencing housing instability, navigating complex situations, and supporting those facing mental health or substance use barriers. The position works closely with local governments and community partners to address affordable housing and homelessness issues. The representative will be a crucial point of contact for people in crisis, requiring patience, empathy, and the ability to manage challenging situations professionally.
Requirements
- High school diploma required, plus some higher-level education or vocational training specializing in office skills, plus at least 1 year of directly related experience or equivalent required.
- Experience running a multi-line phone system.
- Demonstrated computer skills necessary to complete duties effectively.
Nice To Haves
- Experience working with unhoused individuals or those facing housing instability.
- Knowledge of Clark County housing and social service resources.
- Experience assisting Section 8 participants.
- Ability to de-escalate tense situations and provide confidential assistance to individuals in crisis.
- Comfortable working with people from all walks of life, including those facing mental health or substance use challenges.
- Strong interpersonal and conflict resolution skills allowing you to stay calm under pressure and communicate with empathy.
- Bilingual candidates are strongly encouraged to apply!
Responsibilities
- Greet and assist visitors, helping them access vital housing resources.
- Answer calls on a multi-line system and direct inquiries appropriately.
- Assist with online applications and forms.
- Offer information on resources related to low-cost housing in Clark County.
- Maintain a welcoming, organized reception area.
- Process incoming mail, payments, and key returns.
- Manage confidential information with care and discretion.
- Notarize documents as needed.
Benefits
- Meaningful work that addresses affordable housing and homelessness in our community.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
