Customer Service Representative (10:30 am to 7:00 pm EST Shift)

Stryker • Portage, MI

1d • Onsite

About The Position

The Customer Service Representative delivers exceptional service with honesty, integrity, and responsiveness while serving as a resource to team members and business partners. This entry-level role supports customers and sales representatives through effective communication, accurate data entry, and daily operational support. Employees develop foundational knowledge of customer service processes and systems while performing standard and non-standard tasks under close supervision and guidance from experienced staff, keeping leadership informed of work status and issues.

Requirements

• HS diploma or equivalent
• 2+ years relevant experience
• Ability to work flexible hours as needed to support the business needs

Nice To Haves

• Bachelors Degree
• System experience preferred (SAP, SFDC, Genesys, PowerBI)
• Excellent analytical & problem-solving skills
• Excellent interpersonal skills
• Excellent Communication skills
• Demonstrated effective organizational skills

Responsibilities

• Provide phone and email support for inquiries from sales, internal partners, and customers in alignment with department goals of efficiency, quality, and customer satisfaction
• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order verification, tracking and processing return orders
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure high quality for all orders
• Understand, interpret, and explain detailed information of processes and procedures
• Demonstrate flexibility in responding to new and rapidly changing situations and environment
• Demonstrate an understanding of how decisions impact internal partners, customers, and sales representatives
• Provide support beyond standard hours (including month/quarter/year ends, weekends, and holidays), as needed
• Process shipping complaints and enter issues into the complaint system
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment

Benefits

• Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED