Customer Service Representative (St. John ONLY)

Government of the Virgin Islands

6d•Onsite

About The Position

Under the general supervision of the Director, Assistant Director, or designee, the Customer Service Representative is responsible for providing front-line customer support by assisting clients with inquiries, processing licensing applications, and collecting and accounting for financial transactions. Maintains accurate records, ensures compliance with departmental policies and regulations to facilitate smooth office operations. Work is performed in accordance with established standard procedures, rules and regulations.

Requirements

High School Diploma or its equivalent from accredited institution
four (4) years of administrative office support
one (1) year experience in collection of money and customer service
Knowledge of laws, regulations, and guidelines governing the agency or departmental operations.
Knowledge of standard office policies and procedures.
Knowledge of basic mathematics.
Knowledge of cashing software, including ERP, Central Square Cash Receipts.
Knowledge of the government revenue collection processes using TeleCheck or similar systems.
Knowledge of data entry operations and filing practices.
Skill in customer service and interpersonal communication.
Skill in active listening.
Skill in computer operations, including Microsoft Office Suite.
Ability to collect, organize, analyze, and present information in a structured format for effective communication of findings, progress, or recommendations.
Ability to be professional and pay attention to detail.
Ability to communicate effectively to facilitate smooth office operations.
Ability to meet established departmental standards.
Ability to prepare reports.
Ability to read and comprehend.
Ability to express oneself clearly and concisely, orally and in writing.
Ability to establish and maintain effective working relationships with all people contacted during work.
Ability to prioritize tasks, manage time efficiently, and handle multiple responsibilities simultaneously.

Responsibilities

Serves as the first point of contact for visitors and clients by greeting them professionally, providing information, and directing them to the appropriate personnel or department.
Answers incoming phone calls, responds to emails, and handles inquiries regarding the agency’s/department’s licensing requirements, and procedures.
Provides guidance on licensing applications and fees, ensuring applicants understand necessary requirements and documentation.
Reviews applications and supported documents for completeness and accuracy.
Notifies applicants of missing or incorrect information via email or telephone to ensure conformance with the agencies/departments policies and procedures.
Collects and disburses monies collected in accordance with established policies and procedures.
Performs transactions, prepares bank deposit documents, and remits deposits daily to the appropriate bank as needed.
Completes check verification procedures using authorized equipment that meets agency compliance requirements.
Prepares daily and periodic reports on collection activities.
Performs a variety of routine clerical tasks to include the filing, scanning, uploading of documents and compiling of reports.
Compiles logs and prepares routine reports detailing the daily activities of the agency or department.
Inputs information into the computer system, spreadsheet, database, or document following the agency’s or department’s policies to ensure consistency, accuracy, and ease of processing or analysis.
Works collaboratively with other office staff to ensure smooth operations and provide support where needed.
Participates in meetings and contributes to process improvements.
Provides assistance with monitoring the agency or department’s driver’s license examination process.
Performs other related duties as assigned.