Customer Service Representative

City of Greeley•Greeley, CO

4d•Onsite

About The Position

The Customer Service Representative is an integral part of the Recreation Division with the City of Greeley and is responsible for delivering high-quality customer service and accurate information to patrons regarding recreation facilities, programs, services, memberships, and events. This role supports entry desk operations, including registrations, membership sales, and rentals for facilities and park shelters. This position also provides day-to-day guidance by assisting with the training, scheduling, and coordination of seasonal employees to ensure consistent front desk coverage and excellent patron experiences.

Requirements

High School diploma or equivalent.
One to three (1-3) years of experience with general knowledge of procedures, practices, or operations.
Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job.
Possession of a valid driver’s license.
Ability to follow detailed instructions.
Ability to operate several single-purpose power tools / machines or equipment with specialized training.
Ability to prepare routine reports or correspondence.
Knowledge of Microsoft Office software, recreation management software (RecTrac), Tivity Health online platform, and When to Work.
Knowledge of the business and organizational structure of Colorado municipalities.
Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.
Computer skills, including the ability to utilize Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.
Ability to facilitate interaction, communication, and teamwork between others.
Ability to communicate both orally and in writing.
Ability to listen and to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
Ability to organize work, set and meet goals and deadlines, manage appointments, create schedules, coordinate, and facilitate meetings, and make decisions.
Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.
Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments.
Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.
Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.
Ability to self-start and take initiative in completing daily tasks and special projects.
Ability to focus on activities that have the greatest impact on meeting work commitments.
Ability to establish and maintain partnerships with a variety of internal and external constituencies.
Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages.
Ability to navigate a complex political environment.

Nice To Haves

Experience providing customer service in a recreation, municipal, hospitality, or similar public-facing environment.
Experience using recreation management software (e.g., RecTrac) and point-of-sale systems, including cash handling and basic reconciliation.
Experience supporting scheduling and onboarding/training for seasonal or part-time staff.

Responsibilities

Greets all patrons in a timely manner and inquires where and what they are doing in the facility to ensure safety.
Answers and transfers a high volume of telephone calls.
Provides courteous service to patrons requiring program registrations, facility bookings, park shelter reservations, and daily use of the facility.
Gives patrons tours of the facility and information regarding the Recreational Facility.
Provides quality customer service through the development of relationships with participants, community members, and various organizations.
Learns and uses recreation management software, RecTrac, for entry desk operations including membership sales, program registration, facility rentals, and point-of-sale services.
Assists with ensuring marketing materials, websites, and social media sites are updated with accurate information.
Follows and assists in the enforcement of risk management and emergency response trainings.
Processes and assists with promoting membership sales at all recreation facilities.
Assists in member appreciation events and promotions.
Aids patrons in registrations for activities, programs, and events.
Maintains and updates family and organization accounts.
Conducts item inventory and monitors supply, reconciles shortages and overages, and reports these numbers to supervisor.
Assists in the reservation of park shelters and areas for specific days during designated hours. Books and collects rental fees for reservations.
Assists with the monitoring of surveys and focus groups to gauge member and guest satisfaction levels, allowing for constructive feedback and fostering of ideas.
Assists with facility reservations and facility inquiries, staffing and facility reservations, pro shop and office supply orders, and petty cash exchange.
Establishes routines and standing instructions to provide clear and defined framework of operations.
Gives instructions to provide some latitude to consider variations in sequences of procedures based on situations encountered.
Sets up for special events and meetings.
Performs other duties as assigned.