Customer Service Representative

ORION ENERGY SYSTEMS•Manitowoc, WI

17d•Onsite

About The Position

Join our team as a Customer Service Representative and provide exceptional support to customers and sales professionals while working with teams across the organization. This role requires a customer-focused, organized, and motivated individual who is driven by helping others. You will be responsible for processing various customer-related transactions, maintaining product knowledge, and collaborating with multiple departments to ensure customer needs are met.

Requirements

High school diploma or equivalent required.
At least 1 year of data entry experience.
Strong written and verbal communication skills.
Excellent organizational, multitasking, and problem-solving skills.
Proficient in Microsoft Office.
Customer-focused with strong attention to detail and follow-through.
Ability to work independently and as part of a team.

Nice To Haves

Associate degree in Business Administration or related field preferred.
1–3 years of customer service, claims, manufacturing, or related experience preferred.
Electrical industry experience is a plus.

Responsibilities

Process quotes, sales orders, warranties, returns, replacements, and freight claims.
Provide customers and sales professionals with guidance on processes, terms, and warranties.
Maintain strong knowledge of Orion products and services.
Use Microsoft Dynamics AX, Salesforce, and other systems to support sales operations.
Build positive relationships with customers, partners, and internal teams.
Collaborate with Sales, Finance, Accounting, Manufacturing, and other departments to meet customer needs.
Participate in daily WIP meetings, training, and other company meetings.
Ensure processes are followed, quality standards are met, and orders are processed accurately.
Demonstrate Orion's core values of Member Centric, Integrity, Respect, Flexibility, and Customer Promise.
Perform other duties as assigned.